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🤝 Terms of Service and Use

Last updated: February 9, 2026

Welcome to MODMOUNT LLC’s Terms of Service and Use (“Terms”).

Before sending us your components for customization, please review these Terms carefully. By submitting your order, you acknowledge, understand, and agree to the following terms:

1. OVERVIEW

ModMount offers a unique combination of precision machining services that no other provider has combined in this way before. Our innovative approach integrates professional-grade CNC machining, custom design work, and premium finishing services through a streamlined, user-friendly ordering process. These Terms establishes the framework for delivering these specialized services to you with transparency and excellence.

1.1 Purpose

These Terms are entered into between MODMOUNT LLC (“ModMount,” “we,” “us,” “our”) and you, the customer (“Customer,” “you,” “your”). It governs all aspects of our slide modification services, including but not limited to Optic Milling, Top Front Milling, Side Milling, and Laser Engraving.

1.2 Definitions

For clarity throughout these Terms, the following terms have specific meanings:

  • Customer: A United States citizen or resident, or United States based business purchasing ModMount’s handgun slide customization services. We’re proudly and exclusively made in the USA, and do not accept international orders at this time.
  • Components: Slides and optics submitted for modification
  • Modifications: Any alterations performed on Customer-supplied Components, including Optic Milling, Top Front Milling, Side Milling, and Laser Engraving
  • Order: The selections you make in the online checkout form combined with any specifications you provide during the order process. No verbal agreements, email communications, text messages, or other written or oral statements outside of these official submissions are considered part of your legally binding order. Any requests, preferences, or modifications not specified in your completed order form are not included in your order.
  • Bulk Order: A single transaction containing multiple slides or builds (two or more submissions) submitted through ModMount’s bulk ordering workflow, characterized by aggregated pricing and volume-based discounts. All builds within a bulk order are counted as one (1) referral for Customer Referral Program purposes regardless of the number of submissions.
  • Tax-Exempt Certificate: Official documentation issued by a government agency, educational institution, or other qualifying entity establishing eligibility for sales tax exemption under applicable state or federal law.
  • Referral: For Customer Referral Program purposes, a completed purchase by a new customer who used your unique referral code during checkout. Each completed order counts as one (1) referral regardless of the number of items purchased.
  • Customer Referral Program: ModMount’s word-of-mouth referral rewards program, managed through Prefinery, that rewards existing customers for referring new customers. This program is entirely separate from ModMount’s affiliate program and is governed solely by the terms in Section 15 of these Terms.

ModMount brings extensive expertise in precision machining, firearms Component customization, and advanced manufacturing techniques to every project we undertake. Our team combines years of specialized experience in CNC programming and quality control to deliver modifications that meet our strict standards of both form and function.

1.3 Trademark Disclaimer

ModMount makes no claim to be affiliated with, endorsed by, or connected to any registered trademarks referenced on this website, in our marketing materials, or in these Terms. ModMount is an independent service provider offering precision machining, engraving, and finishing services for customer-supplied firearm components. The use of manufacturer names, product names, model designations, and other trademarked terms (including but not limited to Glock, HK, Sig Sauer, Smith & Wesson, Springfield Armory, and optic manufacturer names) are used solely to describe the compatibility of our services with specific firearms, slides, barrels, optics, and components manufactured by those entities. These references are made for the purpose of accurately communicating which products our modification services can accommodate and do not imply any sponsorship, affiliation, partnership, or endorsement by these manufacturers. For genuine factory products, parts, and components from these brands, visit their official websites or authorized dealers. ModMount is not an authorized dealer, distributor, or service center for any firearm or optic manufacturer unless explicitly stated otherwise in writing.

2. ACCEPTABLE COMPONENTS

ModMount provides precision CNC machining, engraving, finishing, and assembly services exclusively for Customer-supplied handgun slides. We have specific requirements regarding what Component we can and cannot accept for modification.

2.1 What We Accept

  • Handgun Slides: Factory-manufactured or aftermarket slides
  • Optics: For installation after optic milling (strongly recommended to be included with your shipment)
  • Handgun Barrels: Factory-manufactured or aftermarket barrels

2.2 What We Do Not Accept

  • Complete Firearms: Any assembled, functioning firearm
  • Frames or Receivers: Any serialized Component that constitutes a “firearm” under federal law
  • Trigger Assemblies: We do not accept any trigger assemblies under any circumstances. These must be removed before shipping your Components to us.
  • Ammunition: Any live or spent ammunition
  • Irreplaceable Components: One-of-a-kind, rare or irreplaceable slides
  • Expensive Replaceable Components: Replacement costs over $500
  • Counterfeit Items: Components that appear to be illegally manufactured or counterfeit

If you send a firearm or ammo, we will immediately cancel your order, return your Components to you, and charge you a $35 fee to cover our costs.

2.3 Firearm Definition and Compliance

  • Under federal law (18 U.S.C. § 921(a)(3)), a “firearm” is defined as: “Any weapon (including a starter gun) which will or is designed to or may readily be converted to expel a projectile by the action of an explosion; and, the frame or receiver of any such weapon.”
  • ModMount is not a Federal Firearms Licensee (FFL) and does not manufacture, distribute, sell, or handle firearms or ammunition in any circumstances. We only accept and modify slides and optics. DO NOT SEND US YOUR FRAME OR RECEIVER, please and thank you.

2.4 Component Condition Requirements

Components submitted for modification must be:

  • Free from significant rust, corrosion, or damage
  • Clean and free of ammunition, debris, and excessive oil/grease
  • In good working condition with no structural defects
  • Manufactured after 1898 (non-antique)
  • Replaceable for less than $500 (not rare, one-of-a-kind or irreplaceable Components)

2.5 Pre-existing Modification Limitations

  • You are responsible for ensuring that any modifications you order are compatible with pre-existing modifications on your Components.
  • We will only accept Components with pre-existing modifications if our services are clearly compatible.
  • If you are unsure whether our services are compatible with your pre-existing modifications, please contact us before placing your order for pre-approval.
  • We reserve the right to decline service for Components with pre-existing modifications that may compromise the quality of our work or the structural integrity of the Component.

2.6 Counterfeit or Illegally Manufactured Components

If we discover that Components appear to be counterfeit or illegally manufactured:

  • We will immediately cancel your order
  • Return the Components to you
  • Charge $35 cancellation fee to cover our costs
  • We may report suspected illegal items to appropriate authorities

2.7 Customer Certifications

By submitting Components for modification, you certify that:

  • You are the legal owner of the Components
  • You are legally permitted to possess firearm Components under all applicable federal, state, and local laws
  • You are at least 21 years of age
  • All Components are legally owned and acquired
  • No modifications requested violate federal, state, or local laws
  • Components submitted are not one-of-a-kind, rare, irreplaceable or replaceable for over $500
  • You understand that modifications may void manufacturer warranties
  • You understand that modifications may adversely affect Component performance
  • You have verified that all requested modifications are legal in your jurisdiction

3. HOW TO PURCHASE FROM US

3.1 Order Process Overview

Our streamlined ordering process makes it easy to get the custom modifications you want:

  1. Place Your Order: Decide which modifications you want, enter your preferences for each, and complete payment through our online order form
  2. Ship Us Your Components: Use our prepaid shipping label and include a copy of your receipt with your shipment
  3. Receive Your Upgrades: We machine, finish, inspect, and return your precision-upgraded Components

3.2 Online Order Form Instructions

To place an order through our website:

  1. Visit our online order form at my.modmount.com/build
  2. Select the modifications you want from the available options
  3. Provide the required information for each modification in the designated text fields
    • Text fields must contain specific, clear instructions related to the modification being ordered
    • Processing time calculations will pause while awaiting clarification on unclear specifications and resume once specifications are confirmed
  4. Select the pricing package corresponding to the specific modifications you want
    • If you pay for more or less than the number of mods entered into the order form text fields, we will contact you and only proceed once we have confirmed your intentions and adjusted the order
    • Processing time calculations will pause during the clarification period and resume once payment and order details are confirmed
  5. Select your lead time
  6. Review your selections and the total price
  7. Check the box acknowledging that you have read, understand, and agree to these Terms
  8. Complete the checkout process and payment

3.3 Post-Order Communication

After placing your order:

  1. You will receive an order confirmation email with your order number and details
  2. You will receive a prepaid shipping label via email
  3. You will receive instructions for properly packaging and shipping your Components
  4. We will notify you when your Components are received
  5. We will contact you if any issues arise that require your input
  6. You will receive tracking information when your modified Components are shipped back to you

3.4 Order Modifications

If you need to modify your order:

  • Contact our customer service team as soon as possible with your order number to request changes
  • Changes may affect pricing and processing time
  • After work begins, modifications, cancellations, and refunds are not possible

3.5 Order Form Locations

ModMount’s order form is available through multiple channels:

  • Primary website: modmount.com
  • Embedded forms: ModMount’s order form may be embedded on authorized third-party websites (such as affiliate partner sites) for your convenience
  • All order forms, regardless of where displayed, are subject to these Terms
  • By using any of our website, our order form, and our checkouts, you acknowledge, understand, and agree to these Terms
  • Orders placed through embedded forms on third-party sites receive the same service quality, processing timelines, and guarantee coverage as orders placed directly on ModMount’s website

4. PAYMENT TERMS

4.1 Pricing Structure

  • All prices for our services, including shipping and processing options, are clearly listed on our website and order form.
  • Additional services requested after initial order placement may incur additional charges.
  • All prices are in US dollars and do not include applicable taxes.

4.2 Payment Methods

We accept the following payment methods:

  • Major credit and debit cards (e.g. Visa, MasterCard, American Express, Discover)
  • Other electronic payment methods as specified on our website

4.3 Additional Fees

The following additional fees may apply:

  • $35 fee for returning prohibited items (firearms, frames, receivers, ammunition)
  • Priority Processing is available for an additional fee, as listed on our website.

4.4 Price Changes

  • We reserve the right to modify our prices at any time.
  • Price changes will not affect orders already placed. The price at the time of order placement will be honored.
  • Special pricing or promotional offers cannot be applied retroactively to existing orders.

4.5 Declined Payment Protocol

If your payment is declined:

  • We will attempt to contact you using the information provided during checkout
  • Your order will be placed on hold until payment issues are resolved
  • If payment issues cannot be resolved within 7 days, your order may be canceled
  • For additional services requiring payment after initial order placement, we will not proceed until payment is successfully processed

4.6 Payment Processing & Data Security

Payment Processors: All payments processed through Stripe, a PCI DSS Level 1 certified service provider, the highest level of certification available in the payments industry.

No Card Data Storage: ModMount never receives, stores, or has access to your credit card information. When you enter payment details, they are transmitted directly to Stripe’s PCI-compliant servers without passing through ModMount’s systems.

Encryption: Payment data encrypted during transmission using industry-standard encryption protocols including TLS 1.2 or higher.

Tokenization: Stripe tokenizes all card data, replacing sensitive information with secure tokens that cannot be reverse-engineered.

Prohibited Transmission: ModMount will never request card information via email, text, phone, or unsecured channels. Any such request is fraudulent.

Fraud Prevention: ModMount may require additional verification before processing orders. Fraudulent orders may be canceled and subject to legal action.

Privacy Policies: See Stripe’s Privacy Policy for payment data protection details.

4.7 Third Party Service Provider Responsibilities

Stripe: Secure payment processing, card data encryption and tokenization, fraud detection, PCI DSS Level 1 compliance, secure data storage, payment authorization and settlement.

ModMount: Secure website hosting (SSL/TLS), order fulfillment, customer service, no direct handling of payment card data.

4.8 Security Incident Response

Breach Notification: In the unlikely event of a security incident affecting payment information, ModMount will notify affected customers within 72 hours of confirmation and cooperate fully with Stripe’s incident response procedures.

Investigation & Remediation: ModMount will work with Stripe and engage appropriate security experts to investigate, implement corrective actions, and provide affected customers with necessary support and resources.

Customer Reporting: If you suspect unauthorized payment activity, immediately contact your card issuer and notify ModMount at help@modmount.com with your order number.

4.9 Tax-Exempt Purchases

Government agencies, educational institutions, and other qualifying entities may be eligible for tax-exempt ordering:

Eligibility: Customers who qualify for tax exemption under applicable federal or state law, including but not limited to federal agencies, state agencies, educational institutions, and nonprofit organizations.

Certificate Upload: Proof of tax exemption (such as a federal or state-issued tax-exempt certificate) must be uploaded during order placement via the order form.

Customer Certification: By selecting the tax-exempt option and completing checkout, you certify:

  • This purchase is for official government, agency, or institutional use
  • Your entity qualifies for tax exemption under applicable state and federal law
  • All information provided is accurate and complete
  • You understand ModMount may require additional documentation before processing
  • You are responsible for verifying state-specific tax exemption requirements

Liability Assumption: If you select tax-exempt status in the order form and complete checkout without paying sales tax, you assume all liability associated with that tax-exempt status, including but not limited to:

  • Accuracy of exemption eligibility
  • Compliance with all applicable tax laws
  • Any tax assessments, penalties, or interest resulting from improper exemption claims
  • Defense of exemption status if challenged by tax authorities

Verification Rights: ModMount reserves the right to:

  • Request additional documentation to verify tax-exempt status
  • Hold order processing pending verification
  • Reject tax-exempt claims that cannot be adequately documented

Invalid Claims: If ModMount discovers a tax-exempt claim was invalid:

  • Before shipment: ModMount may hold the order until applicable sales tax has been paid
  • After shipment: ModMount may request payment of owed taxes or seek legal relief

False Certification: Submitting false tax-exempt certifications may result in order cancellation, applicable sales tax charges, legal action, and/or reporting to appropriate tax authorities.

5. DISCOUNTS AND PROMOTIONS

5.1 Promotional Offers

  • We may run promotions from time to time.
  • We reserve the right to modify or discontinue any promotion at any time
  • Promotions cannot be combined with other discounts unless explicitly stated
  • Promotional codes must be entered at the time of checkout to be applied

5.2 Coupon Usage Terms

  • Coupon codes are valid only for the specified time period
  • One coupon code per order unless otherwise specified
  • Coupon codes cannot be applied retroactively to existing orders
  • Coupon codes have no cash value and cannot be transferred or sold

5.3 Gift Cards

Digital Delivery Only: ModMount gift cards are digital discount codes delivered via email. No physical card is shipped to the purchaser or recipient.

Purchase Process:

  • Select gift card amount and quantity during checkout
  • Specify recipient email address
  • Choose delivery date (immediate or scheduled future date)
  • Add optional personal message to recipient
  • Complete payment

Code Delivery: ModMount will email the recipient their unique gift card redemption code(s) on the selected delivery date. Purchaser receives order confirmation but does not receive the actual gift card code (unless purchaser lists themselves as recipient).

Single-Use Redemption: Gift cards are single-use codes. When redeemed at checkout:

  • The full gift card value is applied to one transaction only
  • If order total exceeds gift card value, customer pays the difference
  • If order total is less than gift card value, the unused amount is forfeited and cannot be saved, refunded, or applied to future purchases
  • Once a gift card code is used, it cannot be reused regardless of whether the full value was applied

Code Restrictions:

  • Gift card codes are entered at checkout as discount codes
  • One gift card per order (codes cannot be stacked or combined with other promotional codes)
  • Codes apply to any products or services offered on ModMount.com
  • Gift cards cannot be used to purchase additional gift cards

Expiration: ModMount gift cards have no expiration date and can be redeemed at any time with no blackout dates or restrictions.

Non-Refundable: Gift card purchases are final and non-refundable under all circumstances. Once a gift card code is issued:

  • Cannot be refunded, canceled, or exchanged for cash
  • Cannot be returned or reloaded with additional value
  • Recipient email address cannot be changed after purchase
  • Purchaser assumes all risk if recipient email address is incorrect
  • Unused portions cannot be saved, refunded, or transferred after redemption

Lost or Stolen Codes: ModMount is not responsible for lost, stolen, misplaced, or deleted gift card codes. Codes cannot be reissued if lost. We recommend recipients save the gift card email in a secure location.

Usage Tracking: ModMount tracks whether a gift card code has been used (redeemed) but does not track partial balances. Each code can only be applied once to a single transaction.

Fraudulent Activity: ModMount reserves the right to deactivate gift card codes obtained through fraudulent means, promotional abuse, or violation of these Terms.

6. CANCELLATIONS AND REFUNDS

The following cancellation and refund policies apply to both individual and bulk orders.

6.1 Cancellation Timeline

You may cancel your order according to the following terms:

  • Before Components are shipped to us: Full refund
  • After Components are received but before work begins: Full refund minus $25 restocking fee per-build (for bulk orders)
  • After work begins: No refund available
  • If the initial purchase was below $25, the remainder will be charged to your payment method on file

6.3 Non-Refundable Circumstances

Refunds will not be issued in the following circumstances:

  • After work has begun on your Components
  • For dissatisfaction with appearance if work meets our quality standards
  • If you provided incorrect specifications or information
  • If you fail to respond to our communications requiring your input within 30 days

6.4 Refund Processing

  • Approved refunds will be processed within 5-7 business days
  • Refunds will be issued to the original payment method used for the purchase
  • Processing time for the refund to appear in your account depends on your financial institution

7. SHIPPING TO US

ModMount provides prepaid shipping labels for all orders. After placing your order, you will receive a prepaid USPS shipping label via email for shipping your components to our facility. Two-way shipping (to ModMount and back to you) is included in your order pricing.

7.1 Packaging Requirements

When shipping Components to ModMount:

  • Remove all ammunition, magazine springs, and firing pins before shipping
  • Clean and degrease Components to remove excessive oil or debris
  • Use a sturdy box that can withstand normal handling during transit
  • Package slides and optics securely with appropriate padding to prevent damage during transit
  • Include your order number on the outside of the package
  • Do not mark the exterior of the box as containing firearm parts
  • Include a printed copy of your order confirmation with your shipment

7.2 Shipping Methods

  • A prepaid USPS shipping label will be automatically generated and emailed to you after order placement
  • Two-way shipping (inbound and outbound) is included in your order pricing
  • Use the prepaid USPS shipping label provided in your order confirmation email
  • Retain your tracking number until you receive confirmation of delivery
  • Due to recent policy changes, UPS is not an option at this time
  • International shipping is not available at this time

7.3 Prohibited Items

Do not ship the following items to ModMount:

  • Complete firearms or frames/receivers
  • Ammunition or spent casings
  • Explosive or flammable materials
  • Illegal or controlled substances
  • Irreplaceable or one-of-a-kind Components

7.4 Customer Shipping Responsibilities

  • You are responsible for properly packaging your Components
  • Beyond USPS basic insurance (currently $100) with the shipping label, you assume all risk for Components during transit to our facility
  • You are responsible for providing accurate shipping information
  • You must comply with all carrier regulations regarding firearm Components
  • Incoming packages are your responsibility until signed for by our staff

7.5 Address Verification

  • Double-check that you’re shipping to our current address as provided in your order confirmation
  • We are not responsible for packages sent to incorrect addresses

8. PROCESSING TIMES

Processing begins the day Components arrive at our facility, not the date or purchase, and end the day we ship them back or mark them ready for pickup. If we discover any issues during incoming inspection that may affect processing, we will notify you with our findings and recommendations before proceeding. Processing times only include machining and engraving, and exclude finishing services.

8.1 Standard Processing

  • Standard Processing is completed within 2–3 weeks from receipt of your Components.
  • Processing time does not include shipping time to or from our facility.
  • If we discover issues requiring Customer input, the time between our outreach and your response will be added to the processing time
  • If we do not complete your order within the Standard Processing window, we will refund $25.

8.2 Priority Processing

  • Priority Processing is completed within 5-7 days from receipt of your Components, for an additional fee.
  • Priority Processing applies only to processing time at our facility and does not include shipping time to or from our facility.
  • If we discover issues requiring Customer input, the time between our outreach and your response will be added to the processing time
  • Priority Processing may not be available during peak periods or for certain complex custom designs.
  • If we do not complete your order within the Priority Processing window, we will refund the difference between the Priority Processing fee and the Standard Processing fee for your order.
  • We reserve the right to extend the timeline if unforeseen technical issues arise, with appropriate communication.

8.3 Rush Processing

  • Rush Processing is completed within 48 hours from receipt of your Components, for an additional fee.
  • Rush Processing applies only to processing time at our facility and does not include shipping time to or from our facility.
  • If we discover issues requiring Customer input, the time between our outreach and your response will be added to the processing time
  • Rush Processing may not be available during peak periods or for certain complex custom designs.
  • If we do not complete your order within the Rush Processing window, we will refund the difference between the Rush Processing fee and the Standard Processing fee for your order.
  • We reserve the right to extend the timeline if unforeseen technical issues arise, with appropriate communication.

8.4 Delays and Notifications

  • We will notify you of any delays exceeding 5 business days beyond our estimated completion date
  • Delays may occur due to:
    • Supply chain disruptions
    • Equipment maintenance or technical issues
    • Higher than anticipated order volume
    • Unforeseen complications with your specific Components
    • Force majeure events (natural disasters, power outages, pandemics, etc.)
  • We will provide updated timelines when delays occur

8.5 Customer Response Requirements

  • Some modifications may require additional information or approval from you
  • Prompt responses to our inquiries are necessary to maintain processing timelines
  • Failure to respond may result in processing delays
  • If we do not receive a response within 30 days, we reserve the right to return your Components unmodified, and charge a $25 handling fee

8.6 Summary of Processing Tiers

  • Standard Processing: 3 to 4 weeks
  • Priority Processing: 10 days or less
  • Processing time does not include shipping transit time.
  • If you place a follow-up order to add services to your original order, this does not change or extend the processing time for your original order. The processing time for your original order remains based on the date your components were received.

9. RETURN SHIPPING

ModMount provides prepaid return shipping labels for all orders. After your components are completed and pass final inspection, we will generate a prepaid USPS return shipping label before shipment.

9.1 Shipping Methods

  • All shipping to and from our facility is via USPS Priority Mail.
  • Standard return shipping is included with your flat-rate two-way shipping fee, as listed on our website.
  • Priority Processing is available for an additional fee, as listed on our website.
  • International shipping is not available at this time.

9.2 Shipping Options and Timeframes

  • All shipping is via USPS Priority Mail, typically 2–3 business days in transit.
  • Shipping timeframes are estimates and not guaranteed.
  • Total turnaround time is the sum of the selected processing time and the estimated shipping time.
  • Shipping fees are listed on our website.

9.3 Delivery Confirmation

  • Adult signature may be required for delivery depending on carrier policies
  • You are responsible for ensuring someone is available to receive the package
  • Packages returned to us due to failed delivery attempts will incur additional shipping charges for redelivery
  • If your shipment is returned to our facility due to issues with the shipping address, we will make our best efforts to contact you
  • If a new shipping label has to be generated, you agree to pay for it
  • If we cannot reach you to coordinate return shipping, property left unclaimed for more than 45 days after notification will be considered abandoned and may be sold to recover costs
  • ModMount is not responsible for packages once marked delivered by USPS.

10. SHIPPING PROTECTION

10.1 Tracking

  • All shipments to and from ModMount include USPS Priority Mail tracking. Tracking information will be emailed to you when your package ships.

10.2 Insurance

  • You assume all risk for Components during transit to and from our facility.
  • Basic USPS insurance (currently $100 per shipment) is included with every inbound and outbound shipment.
  • You may purchase additional shipping protection as an add-on from ModMount, at $2 per $100 of coverage per leg (inbound and outbound), up to a maximum of $5,000 per shipment. For example, to get $1,000 of insurance for both legs of the shipment is $40, because $2 per $100 of insurance per leg.
  • Insurance for each shipment leg is purchased and applied together, and cannot exceed $5,000 per shipment.
  • When you purchase shipping protection, you are purchasing a service from ModMount, not an insurance policy directly from USPS or any third-party insurer. ModMount will use your shipping protection payment to purchase insurance for both the inbound (customer to ModMount) and outbound (ModMount to customer) shipments, up to $5,000 per shipment, subject to carrier limits and policies.
  • Additional shipping protection is purchased through EasyPost, and all shipping insurance claims must be filed directly with EasyPost according to their terms and procedures.
  • Insurance coverage applies only to the declared value of each shipment and is subject to carrier terms, conditions, and claims processes. Any payout is limited to the amount paid out by the carrier or insurer.
  • The shipping protection fee is non-refundable once shipping labels have been created and insurance purchased.
  • ModMount’s liability for lost or damaged shipments is strictly limited to the amount of insurance purchased and paid out by the carrier or insurer for each shipment, and in no event will ModMount’s liability exceed the insured amount.
  • ModMount is not responsible for denied claims or damage sustained in transit to and from our facility.

10.3 Lost Packages

In the event of a lost package:

  • Notify us within 7 days of the last tracking update
  • We will file a claim for the insured value with the carrier on your behalf, since we provided the shipping label.
  • Carrier approval and payout are subject to their policies and documentation requirements.
  • ModMount is not responsible for lost or stolen packages once marked delivered by USPS, or for denied claims.

Please note: Replacement or refund for lost or stolen packages is not possible.

11. TERMS FOR ALL SERVICES

11.1 Quality Standards

All ModMount services adhere to the following quality standards:

  • Precision machining with tolerances of ±0.001” for critical dimensions
  • Professional-grade finishes appropriate to each service type
  • Comprehensive quality control inspections at multiple stages of production
  • Consistent execution across all components and services

11.2 Material Limitations

  • Our services are designed for factory-manufactured or quality aftermarket slides
  • Material composition may affect service outcomes (aluminum, steel, stainless steel, titanium, case hardened materials, etc.)
  • Certain materials may require specialized processing techniques or alternative approaches
  • We reserve the right to recommend alternative services if the original material is not suitable for requested modifications

11.3 Modification Restrictions

We only perform the services listed on our website. We will not perform modifications that:

  • Compromise the structural integrity of your components
  • Create unsafe operating conditions
  • Violate federal, state, or local laws
  • Convert a semi-automatic firearm to fully automatic
  • Create a National Firearms Act (NFA) regulated item without proper documentation
  • Require FFL registration not provided by customer

11.4 Customer Responsibilities

By submitting components for modification, you agree to:

  • Provide accurate specifications and information
  • Respond promptly to our inquiries about your order
  • Inspect components upon receipt and report any issues within 72 hours
  • Perform proper function testing after reassembly
  • Use modified components in accordance with all applicable laws
  • Assume responsibility for ensuring modifications are legal in your jurisdiction

11.5 Modification Compatibility

  • Not all modifications can be combined due to physical or technical limitations
  • We will notify you if requested modifications are incompatible
  • Alternative options may be suggested when incompatibilities arise
  • Final responsibility for compatibility with other aftermarket components rests with the Customer

11.6 Post-Modification Care

To maintain the quality and appearance of your modified components:

  • Clean and lubricate components according to manufacturer recommendations
  • Avoid harsh chemicals that may damage finishes
  • Store components in a climate-controlled environment when possible
  • Follow all provided care instructions specific to your modifications

11.7 Performance Expectations

  • Modifications may affect the performance characteristics of your components
  • Break-in periods may be required for optimal performance
  • Ammunition selection may impact reliability and performance of modified components
  • We do not guarantee specific performance metrics unless explicitly stated for a particular service

11.8 Technical Support

  • We provide technical support for all our modifications
  • Support is available via email or phone during regular business hours
  • Additional resources are available on our website

11.9 Service Limitations

  • We reserve the right to decline service for components we deem unsuitable for modification
  • Components with significant pre-existing damage may be rejected
  • Rare or collectible items may be declined if modification would significantly reduce value
  • We may recommend alternative services if requested modifications are not feasible

11.10 Milling Standards

  • All milled edges are broken to prevent sharp cutting surfaces
  • All milled surfaces are refinished at a minimum with a cold blue and penetrating oil to prevent surface rust

12. TERMS FOR EACH SERVICE

Use best judgment when selecting services. Not all services are compatible with all slides or barrels. Contact ModMount support with compatibility questions before ordering. We reserve the right to use trusted subcontractors as needed to deliver any service.

12.1 MILLING SERVICES

ModMount recommends permanent coating (Black Nitride, PVD, Cerakote) for all milled surfaces exposing bare metal.

  • Structural Integrity: ModMount’s engineering maintains minimum wall thickness and preserves critical load-bearing areas. Material removal never compromises component strength or function. All cut patterns are programmed to preserve structural integrity based on material type, geometry, and manufacturer specifications.
  • Incoming Inspection: ModMount verifies compatibility of all selected services during incoming inspection. If concerns are identified, ModMount will contact you with findings and recommendations before work begins.
  • Incompatibility Resolution: If selected services are not compatible with your components, you may: (1) approve alternative services recommended by ModMount at no additional charge, (2) remove incompatible services from your order and receive partial refund, or (3) cancel order per Section 6.

12.1.1 Top Front Cuts (Including Porting)

Decorative or functional cuts on or through the top front surface of slides or barrels.

  • Options: Front serrations, cooling vents, lightening cuts, barrel porting.
  • Barrel Porting: Ports machined into barrel. Requires refinishing for both slide and barrel.
  • Limitations: Depth and pattern limitations apply based on component model and material. May affect compatibility with optic mounts or iron sights. May increase muzzle flash and sound signature.

12.1.2 Top Rear Cuts (Including Optic Cuts)

Cuts on the top rear surface of slides.

  • Standard Options: Rear serrations, anti-glare texturing, and optic cuts.
  • Optic Cuts: Precision CNC machining to create mounting platform for optical sights.
    • Customer Specifications: Customer must specify optic make, model, and rear iron sight positioning (standard position, forward position, or race cut) before work begins.
    • Friction Fit Process - With Optic Included: ModMount mills footprint slightly undersized, test fits your specific optic, widens pocket by 0.001” increments, and repeats until achieving friction fit—tight enough to eliminate play, precise enough to allow rock-solid installation.
    • Friction Fit Process - Without Optic Included: ModMount mills footprint 0.002” larger than nominal specification to account for manufacturing tolerances between optics, ensuring compatibility while maintaining secure fit.
    • First-Time Optic Requirement: For optic models ModMount has never machined before, optic must be included or ModMount cannot perform service.
    • Compatibility Limitations: Not all slides accommodate all optic types due to physical constraints. Full-size optics do not fit subcompact slides. ModMount verifies compatibility during incoming inspection.
    • Optic Installation - ModMount Installation (Recommended): Customer includes optic with slide. ModMount performs friction fit process and properly torques all mounting screws.
    • Iron Sight Damage During Removal/Reinstall Process: ModMount will not be responsible for sight damage that occurs during the disassembly or reassembly process. Some iron sights are installed with industrial-strength adhesives, thread locker compounds, or extremely tight tolerances that can cause sight damage during the removal or reinstallation process despite proper tooling and technique. If we damage sight(s) during removal or reinstall, the damaged sight(s) will not reinstalled. ModMount will not replace, reimburse, or provide compensation for damaged sights, as sight damage during removal and reinstallation is a known and common industry risk inherent to the disassembly process. Customer assumes all risk of sight damage when selecting iron sight removal or reinstallation services.
    • Optic Installation - Self-Installation: ModMount mills to standard tolerances. Customer installs optic after receiving slide.
    • Iron Sight Installation Options: (1) Reinstall current irons—ModMount removes existing sights before milling, reinstalls in selected position; (2) Install new irons—customer sends new sights with slide, ModMount installs in chosen position; (3) No installation—ModMount mills dovetail but does not install sights.
    • Iron Sight Interference: Some iron sights have profiles extending beyond dovetail slot, interfering with optic footprint in standard position. ModMount identifies this during incoming inspection and communicates adjustments needed—typically switching to forward position or selecting compatible sights.
    • Technical Specifications: Optic cut depth optimized for maximum sight picture without compromising slide integrity. Mounting screws included. Specialized screws for specific optics available at additional cost.
    • Compatibility Guarantee Disclaimer: ModMount cannot guarantee compatibility with aftermarket components not supplied with order.
  • Limitations: Depth and pattern limitations apply based on slide model and material.

12.1.3 Side Cuts

Decorative or functional cuts on or through sides of slides or barrels.

  • Options: Window cuts (view loaded chamber indicator), vertical serrations (improved grip), aggressive texturing, lightening cuts.
  • Limitations: Depth and pattern limitations apply based on component model and material. May affect compatibility with holsters or accessories.

12.1.4 Front Cuts

Decorative or functional cuts at muzzle end of slides or barrels.

  • Options: Muzzle crown cuts, angled cuts, porting relief cuts.
  • Availability: Front cuts may be available as standard options or require custom design consultation. See order form for available patterns or Section 12.4 for custom options.
  • Limitations: Depth and pattern limitations apply based on component model and material.

12.1.5 Corner Cuts

Precision CNC milling of front, rear, and top edges of slides.

  • Options:
    • Radius Cut: Smooths raw or sharp corners
    • Radius with Serrations: Adds serrations through rounded corners
    • Chamfer Cut: Creates angled corners
    • Chamfer with Serrations: Adds serrations through chamfered corners
  • Selection: Customer selects from available options based on preference and component model.
  • Restrictions: ModMount can radius or chamfer only if component has sharp edges. If component is already rounded or chamfered, ModMount can add serrations.
  • Limitations: All modifications performed to maintain structural integrity and consistent finish.

12.1.6 Custom Milling

Custom milling patterns for cut zones not available in standard options.

  • When to Select: Customer wants custom patterns not offered in standard options, needs compatibility guidance for complex configurations, or wants fully original designs.
  • Cut Zones Covered: All zones (12.1.1 through 12.1.5).
  • Design Consultation Requirement: Mandatory. See Section 12.4 for complete design consultation process, scheduling, revisions, approval deadlines, cancellation policies, design ownership, and content restrictions.
  • Engineering Analysis: Custom patterns undergo engineering analysis to verify structural integrity per Section 12.1 introduction.
  • Technical Specifications: All surfaces deburred. Edges free from burrs. Dimensional tolerances ±0.002” or tighter depending on feature geometry.
  • Processing Time: Processing begins after final design approval per Section 12.4.9 and after incoming inspection completion per Section 12.1 introduction.
  • Lead Time Tiers: All tiers (Standard, Priority, Rush) available. Clock starts only after approval granted and incoming inspection complete.
  • Customer Responsibilities: Customer agrees to use best judgment when selecting services, contact ModMount support with compatibility questions before ordering, accept ModMount’s findings and recommendations from incoming inspection per Section 12.1 introduction, and complete design consultation process per Section 12.4.

12.2 LASER ENGRAVING SERVICES

Laser Engraving is an umbrella service including Text Engraving, Logo Engraving, and Full-Wrap Engraving. All Laser Engraving services subject to pricing and eligibility terms published on ModMount’s website and order form.

  • Combination Allowance: Text and logo engraving may be combined on single slide, provided all placement specifications are clear and combined designs are technically and aesthetically feasible. ModMount reserves right to limit combinations based on technical or design constraints.

12.2.1 Text Engraving

Laser engraving of customer-specified text onto slide or barrel.

  • Submission: Text engraving specifications (text, font, location) must be entered in order form at time of purchase.
  • Character Limit: Maximum 50 characters per engraving.
  • Placement: Customer must specify location: top front, top rear, left, or right.
  • Content Restrictions: No trademarked, copyrighted, or obscene content. Font selection limited to available options.
  • Font Variations: Font samples are representative. Minor variations in appearance may occur.
  • Placement Restrictions: Placement restrictions may apply based on component design and other modifications.
  • Technical Specifications: Depth 0.0001”-0.01” depending on material, location, and legibility. Edge quality free from burrs.
  • Combination: Text engraving may be combined with logo engraving per Section 12.2 introduction.

12.2.2 Logo Engraving

Laser engraving of customer-supplied logo onto slide or barrel.

  • Submission: Logo artwork must be uploaded during order placement via order form.
  • Size Limit: One logo per component. Maximum size 0.5” Ă— 2”.
  • File Format: Logo must be submitted in acceptable format (high-resolution JPG, PNG, or vector file). Must be black and white. If not, ModMount will convert to grayscale.
  • Placement: Customer must specify location: top front, top rear, left, or right.
  • Content Restrictions: No trademarked or copyrighted content without proof of ownership or permission. No obscene or threatening content. Images subject to review for feasibility.
  • Complexity Limitations: Logo complexity may affect final appearance.
  • Placement Restrictions: Placement restrictions may apply based on component design and other modifications.
  • Technical Specifications: Depth 0.0001”-0.01” depending on material, location, and legibility. Edge quality free from burrs.
  • Combination: Logo engraving may be combined with text engraving per Section 12.2 introduction.

12.2.3 Full-Wrap Engraving

Custom artwork, text, and logo elements spanning slide surfaces.

  • Design Consultation Requirement: Mandatory. See Section 12.4 for complete design consultation process, scheduling, revisions, approval deadlines, cancellation policies, design ownership, content restrictions, and artistic interpretation terms.
  • Size and Placement: Designs may span multiple surfaces (top, sides, front, rear) up to entire slide, excluding critical functional areas. Placement must accommodate optic cuts, ejection ports, extractor channels, and other functional features. ModMount reserves final discretion over placement to maintain structural integrity and proper function.
  • Integration with Other Services: Full-Wrap artwork must integrate with ordered milling and optic cuts. Design will be created to work with functional modifications. Placement may be adjusted during design consultation.
  • Technical Specifications: Depth 0.0001”-0.01” depending on material, design complexity, and desired effect. ModMount determines optimal depth. Edge quality free from burrs and sharp edges.
  • Processing Time: All lead time tiers (Standard, Priority, Rush) available. Processing begins after final design approval per Section 12.4.9 and after incoming inspection completion.
  • Customer Responsibilities: Customer certifies ownership or written permission for copyrighted or trademarked elements per Section 12.4.8, accepts minor artistic variations per Section 12.4.10, assumes intellectual property liability for customer-provided elements per Section 12.4.8, and agrees to complete design consultation per Section 12.4.

12.3 FINISHING SERVICES

  • Bare Metal Notice: If customer does not select permanent coating (PVD, Cerakote, or Black Nitride), exposed bare steel surfaces will be refinished with cold bluing and penetrating oil for temporary rust prevention. ModMount is not responsible for rust, corrosion, or other issues resulting from misuse, neglect, or failure to select permanent coating.
  • Recommendation: ModMount strongly recommends permanent coating for any component with exposed bare steel from milling or engraving.

12.3.1 PVD Coating

Physical Vapor Deposition coating applies ultra-thin, durable layer to component.

  • Colors: AlTiN (grey black), TiN (gold), TiCN (bronze), ZrN (light gold), Ti Rainbow, Chrome, Ti Blue, Green (with blue and brown highlights). Rainbowing may occur in any color chosen.
  • Processing Time: AlTiN adds 1-2 weeks to processing time. All other colors add 3-4 weeks to processing time.
  • Process: Component professionally cleaned, prepped, and coated per manufacturer specifications.
  • Limitations: Does not add thickness or friction. Resists wear, corrosion, and heat.

12.3.2 Cerakote

Ceramic-based thin-film coating.

  • Colors: Multiple color options available as listed on ModMount’s website at time of order. Color availability may vary. Customer must refer to current color selection during checkout.
  • Processing Time: Adds 2-5 days to standard processing time due to specialized application and curing requirements.
  • Process: Component professionally cleaned, media blasted (if necessary), prepped, coated, and cured per manufacturer specifications.
  • Limitations: Does not significantly increase component dimensions. Resists wear, corrosion, and chemicals.

12.3.3 Black Nitride

Thermochemical diffusion treatment (ferritic nitrocarburizing or Melonite) penetrating steel surface to create hardened, corrosion-resistant layer. Not a coating but metallurgical transformation of steel itself.

  • Finish: Produces deep black or dark gray matte finish. Exact color may vary slightly depending on steel composition and prior surface condition.
  • Processing Time: Adds 3-4 weeks to standard processing time due to specialized heat treatment and processing requirements.
  • Process: Component professionally cleaned, prepped, and processed through controlled salt bath nitrocarburizing treatment per industry specifications.
  • Material Compatibility: Compatible with ferrous (steel) materials only. Not suitable for aluminum or polymer components. ModMount verifies material compatibility before processing.
  • Limitations: Adds minimal dimensional change (typically 0.0002”-0.0005”). Cannot chip or wear through as it becomes part of steel structure.

12.3.4 Cold Bluing

Chemical process applying temporary corrosion-resistant finish to steel surfaces.

  • Application: Standard finish for bare steel when no permanent coating selected.
  • Process: Cold bluing solution and penetrating oil applied to exposed metal per Section 12.3 introduction.
  • Limitations: Temporary protection. Not a permanent coating. ModMount strongly recommends permanent coating (PVD, Cerakote, Black Nitride) for long-term protection per Section 12.3 introduction.

12.4 DESIGN CONSULTATION SERVICES

1-on-1 design collaboration with ModMount’s founder to create custom artwork for Full-Wrap Engraving or custom milling patterns for Custom Milling.

12.4.1 When Required or Optional

  • Full-Wrap Engraving: Mandatory for all Full-Wrap Engraving orders per Section 12.2.3.
  • Custom Milling: Optional. Customer selects custom milling per Section 12.1.6 when wanting custom patterns not offered in standard options, needing compatibility guidance for complex configurations, or wanting fully original designs.
  • Combined Orders: If customer orders both Full-Wrap Engraving and Custom Milling requiring design consultation, customer receives single 60-minute discovery call instead of two 30-minute sessions.
  • Bulk Orders: Design fee applies per build. Builds may share or receive separate designs at customer’s discretion.

12.4.2 Two-Call Process and Deliverables

  • Discovery Call (30 minutes): Customer and ModMount’s founder discuss goals, shooting style, aesthetic preferences, and compatibility. ModMount brainstorms concepts and may prototype preliminary ideas or specifications during call.
  • Design Creation: ModMount creates custom design between calls. Design creation time is not included in call duration.
  • Follow-Up Call: Customer reviews design, requests minor revisions if needed, and grants final approval. One round of minor revisions included.
  • Final Deliverables: Provided digitally after final approval. Full-Wrap Engraving receives final approved rendering. Custom Milling receives specification document detailing cut locations, depths, patterns, and dimensions, plus final approved rendering.

12.4.3 Scheduling Requirements

  • Scheduling Deadline: Customer must schedule discovery call within 14 calendar days of order placement via ModMount’s calendar system. Failure to schedule within 14 days results in order cancellation per Section 12.4.6.
  • Rescheduling: One reschedule permitted with 24-hour advance notice. Second reschedule attempts not permitted.
  • No-Show Policy: First no-show incurs $50 no-show fee. Second no-show results in order cancellation, $50 no-show fee, and $25 return shipping and handling fee (if customer has already sent components).

12.4.4 Revisions and Approval

  • Minor Revisions (Included): Adjusting dimensions, depth, or placement slightly. Modifying individual elements within design concept. Refining details or proportions.
  • Major Changes ($100 per Additional 30-Minute Session): Completely different design concepts or patterns. Adding or removing entire design elements or cut zones. Redesigning from scratch or abandoning approved concept. Reconceptualizing overall design direction.
  • Gray Zone Determination: For revisions not clearly minor or major, ModMount has sole discretion to determine whether requested changes constitute major changes requiring additional session fee.
  • Approval Deadline: Customer must grant final design approval within 7 calendar days of follow-up call. Failure to approve within 7 days results in automatic approval of last submitted design.

12.4.5 Compatibility Assessment

  • Assessment Included: Design consultation includes compatibility assessment for customer’s specific components and selected services. ModMount identifies potential compatibility concerns during discovery call and design process.
  • Final Verification: Final compatibility verification occurs during incoming inspection per Section 12.1 after customer’s components arrive at ModMount’s facility.
  • Incompatibility Resolution: If incoming inspection reveals compatibility issues not identified during design consultation, customer may: (1) approve recommended design adjustments at no additional charge, (2) request follow-up design session to redesign (subject to major change fees per Section 12.4.4), or (3) cancel affected service per Section 6.

12.4.6 Cancellation and Refunds

  • Before Discovery Call: Full refund if customer cancels before scheduled discovery call.
  • After Discovery Call or After Approval: No refund after discovery call has occurred or after customer has granted final design approval.
  • Not Scheduled Within 14 Days: Order cancelled if customer does not schedule discovery call within 14 calendar days of order placement. Customer charged $25 shipping and handling fee (if customer has already sent components). No design consultation refund provided.
  • Second No-Show: Order cancelled if customer fails to attend two scheduled discovery calls. Customer charged $50 no-show fee and $25 return shipping and handling fee (if customer has already sent components). No design consultation refund provided.

12.4.7 Content Restrictions

  • Prohibited Content: ModMount reserves right to refuse designs containing: trademarked or copyrighted content without documented proof of ownership or written permission; obscene, threatening, hateful, or discriminatory content; content violating intellectual property laws or posing legal liability to ModMount; technically infeasible designs due to material limitations, structural integrity concerns, or machining constraints.
  • Alternative Offer: If ModMount determines customer’s requested design violates content restrictions, customer will be offered opportunity to submit alternative design concepts during follow-up call or additional session at no extra charge.
  • Refund for Unresolved Restrictions: If no acceptable alternative design is reached, design consultation portion of order will be cancelled with full refund of design consultation fee.

12.4.8 Design Ownership and Intellectual Property

  • ModMount Ownership: All original artwork and custom milling patterns created during design consultation remain ModMount’s intellectual property.
  • Customer License: Customer receives non-exclusive, non-transferable license to use design solely for specific build(s) purchased. Customer may not reproduce, distribute, sell, or commercialize design for any other purpose.
  • ModMount’s Rights: ModMount retains all rights to use design in marketing materials, portfolio displays, social media, website content, and any other business purposes. ModMount may create derivative works or use design elements in future projects for other customers.
  • Customer-Provided Elements: By submitting reference images, logos, text, or other content during design consultation, customer certifies that customer owns all intellectual property rights or has obtained written permission to use such content. Customer agrees to indemnify ModMount for any intellectual property claims arising from customer-provided design elements.

12.4.9 Processing Time

  • Processing Start: Processing time for services requiring design consultation begins after customer grants final design approval and customer’s components pass incoming inspection per Section 12.1.
  • Lead Time Tier Selection: Customer may select any lead time tier (Standard, Priority, Rush) at time of order. Selected lead time tier clock starts only after final approval is granted and incoming inspection is complete.
  • Lead Time Availability: All lead time options are available for services requiring design consultation.

12.4.10 Artistic Interpretation and Variations

  • Full-Wrap Engraving Variations: Hand-drawn or artistic elements may vary from digital mockups to final engraved results. Laser engraving translates designs into permanent marks. Fine details may appear differently than digital mockups.
  • Custom Milling Variations: Final milled cuts may exhibit minor variations from renderings due to tooling constraints, material characteristics, or machining tolerances.
  • Satisfaction Guarantee Coverage: Minor variations in artistic rendering or machining execution do not constitute grounds for refund or rework under ModMount’s Satisfaction Guarantee. Major deviations from approved design that materially alter substantive appearance are covered by Satisfaction Guarantee.

13. INSPECTION PROTOCOLS

ModMount implements a comprehensive inspection system throughout the modification process to ensure quality, document component condition, and protect both parties. Our multi-stage inspection protocol creates accountability and transparency from the moment your components arrive at our facility through final delivery.

13.1 Incoming Inspection Protocol

Upon receiving your components at our facility, we will perform a thorough incoming inspection that serves as the baseline documentation for your order:

  • Unboxing video documenting the condition upon arrival
  • Confirm that your components have arrived safely
  • Standardized high-resolution images from multiple angles (top, bottom, right, left, isometric, etc.)
  • Verification of legal compliance and serial numbers
  • Verification that components match the specifications in your order
  • Compatibility validation for requested modifications
  • Photographic documentation of pre-existing conditions
  • Measurements of critical dimensions
  • Assessment of component condition, noting any pre-existing issues

This incoming inspection serves as the primary pre-modification documentation for your order and protects both parties by establishing a clear baseline condition. If we identify any concerns during incoming inspection that might affect the quality of our services, we will contact you before proceeding with your modifications.

13.2 In-Process Incident Reporting

We utilize an incident reporting system to document any unexpected events during the modification process:

  • Real-time documentation of any issues that arise during machining, engraving, or finishing
  • Immediate notification to customers of significant incidents requiring input or decision-making
  • Photographic or video evidence of any damage, complications, or anomalies
  • Detailed written reports describing the incident, cause (if known), and potential solutions
  • Recommendations for resolution, including alternative approaches if applicable

If an incident occurs that may affect your order, we will contact you promptly to discuss options and obtain your authorization before proceeding.

13.3 Final Inspection Protocol

Before returning your components, we perform a comprehensive final inspection:

  • Verification that all requested modifications have been completed to specification
  • Quality control checks against our established standards
  • Functional testing where applicable (e.g., optic fit, sight alignment)
  • Standardized high-resolution images from multiple angles (top, bottom, right, left, isometric, etc.)
  • Comparison against incoming inspection documentation to verify no unintended damage occurred
  • Cleaning and preparation for return shipment

Components must pass our final inspection before being approved for return shipment.

13.4 Documentation Retention

ModMount retains all inspection documentation for a minimum of 2 years:

  • Incoming inspection photos and reports
  • In-process incident reports (if applicable)
  • Final inspection photos and reports
  • Video documentation of unboxing and any incidents

This documentation may be referenced in the event of disputes, warranty claims, or quality concerns.

13.5 Customer Inspection Responsibilities

Upon receiving your components back from ModMount:

  • Inspect components immediately upon delivery
  • Report any concerns or issues within 72 hours of delivery
  • Document any concerns with photographs
  • Contact ModMount customer service promptly if issues are identified

Failure to report issues within 72 hours may limit available remedies under our Satisfaction Guarantee (Section 14).

14. SATISFACTION GUARANTEE

ModMount stands behind the quality of our work with a comprehensive satisfaction guarantee covering workmanship, quality, and adherence to specifications.

14.1 Coverage

Our Satisfaction Guarantee covers:

  • Workmanship Quality: Modifications must meet our published quality standards (Section 11.1) including precision tolerances, finish quality, and professional execution.
  • Specification Adherence: Modifications must match approved specifications, designs, and order details.
  • Structural Integrity: Components must maintain structural integrity and proper function after modification.
  • Finishing Quality: Applied finishes (Cerakote, PVD, Black Nitride) must be free from defects, properly cured, and evenly applied.

14.2 What Is Not Covered

Our Satisfaction Guarantee does not cover:

  • Dissatisfaction with aesthetic preferences if work meets quality standards
  • Normal wear and tear after delivery
  • Damage occurring after delivery or during customer’s use
  • Issues resulting from incorrect specifications provided by customer
  • Minor artistic variations in custom designs (per Section 12.4.10)
  • Compatibility issues with aftermarket components not supplied with order
  • Performance characteristics not explicitly guaranteed for specific service
  • Changes in personal preference after work is completed
  • Damage during return shipping to customer (covered by shipping insurance if purchased)

14.3 Claim Process

To file a claim under our Satisfaction Guarantee:

  1. Contact Within 72 Hours: Email customer service within 72 hours of delivery with:

    • Order number
    • Detailed description of issue
    • High-resolution photos documenting the concern
    • Explanation of how work fails to meet specifications or quality standards

  2. ModMount Review: We will review your claim within 2-3 business days and respond with findings and proposed resolution.

  3. Resolution Options: If claim is valid, we will offer one of the following:

    • Return components to ModMount for rework at no charge
    • Partial refund if issue is minor and customer accepts component as-is
    • Full refund and return of components if issue cannot be resolved

14.4 Rework Process

If rework is necessary:

  • ModMount provides prepaid return shipping label
  • Standard processing timeframe applies unless otherwise agreed
  • ModMount covers all costs for rework and return shipping
  • Components must be returned in same condition as delivered (no additional modifications or damage)

14.5 Refund Process

If refund is authorized:

  • Refunds processed within 5-7 business days of resolution agreement
  • Components must be returned to ModMount if full refund issued
  • ModMount provides prepaid return shipping label for component returns
  • Refund issued to original payment method

14.6 Exclusion for Customer-Caused Issues

Satisfaction Guarantee is void if:

  • Customer provided incorrect specifications or information
  • Customer failed to respond to clarification requests during order process
  • Customer modified components after receiving them from ModMount
  • Customer damaged components through misuse, neglect, or improper handling
  • Customer failed to report issues within 72-hour window

14.7 Final Determination

ModMount retains final determination regarding:

  • Whether issue constitutes valid claim under Satisfaction Guarantee
  • Appropriate resolution method (rework, partial refund, full refund)
  • Technical feasibility of rework or alternative solutions

All determinations will be made in good faith based on documented evidence, quality standards, and industry practices.

15. CUSTOMER REFERRAL PROGRAM

ModMount operates a customer referral rewards program (“Customer Referral Program”) entirely separate from our affiliate marketing program. This program rewards existing customers for referring new customers through word-of-mouth recommendations.

15.1 Program Overview

  • Program Manager: Prefinery hosts and manages the Customer Referral Program independently from ModMount’s affiliate program.
  • Eligibility: All customers who have completed at least one order are eligible to participate.
  • Separation from Affiliate Program: Customer Referral Program operates completely separately from ModMount’s affiliate marketing program. Affiliates are explicitly excluded from participating in Customer Referral Program.

15.2 How It Works

  1. Get Your Code: After completing your first order, you receive a unique referral code
  2. Share Your Code: Share your code with friends, family, and shooting community members
  3. Earn Rewards: When someone uses your code to complete their first order, you earn rewards based on program terms

15.3 Referral Counting

  • What Counts as Referral: One (1) completed purchase by new customer using your unique referral code during checkout. Each completed order counts as one (1) referral regardless of number of items purchased.
  • Bulk Orders: Bulk orders containing multiple builds count as one (1) referral for Customer Referral Program purposes per Section 1.2 definition.
  • New Customers Only: Referrals only count when referred party is new customer who has never previously purchased from ModMount.

15.4 Reward Structure

Reward details, tiers, and redemption methods are managed through Prefinery and communicated to program participants via the Prefinery platform. Rewards may include:

  • Account credits toward future purchases
  • Priority processing upgrades
  • Exclusive offers or early access
  • Other benefits as determined by ModMount

ModMount reserves right to modify reward structure at any time with notice to active participants.

15.5 Prohibited Activities

The following activities are prohibited and will result in immediate disqualification and forfeiture of all earned rewards:

  • Self-Referral: Using your own referral code for your own purchases
  • Fraudulent Referrals: Creating fake accounts or orders to generate referrals
  • Code Sharing on Coupon Sites: Posting referral codes on public coupon or deal websites
  • Spam: Sending unsolicited communications or spam to generate referrals
  • Affiliate Double-Dipping: Attempting to earn both affiliate commissions and customer referral rewards on same transaction (affiliates explicitly excluded from Customer Referral Program)

15.6 Program Modifications and Termination

  • ModMount’s Rights: ModMount reserves right to modify, suspend, or terminate Customer Referral Program at any time with 30 days’ notice to active participants.
  • Individual Termination: ModMount may terminate individual participant’s access to program for violation of terms, abuse, or fraud.
  • Reward Expiration: Earned rewards may have expiration dates as specified in program communications via Prefinery.

15.7 Program Terms Governed by Prefinery

Customer Referral Program is managed through Prefinery. Additional terms, conditions, and program details are communicated through Prefinery platform. By participating in Customer Referral Program, you agree to Prefinery’s terms of service and privacy policy.

15.8 No Cash Value

Referral rewards have no cash value and cannot be transferred, sold, or exchanged for cash except as explicitly stated in program communications.

16. WARRANTIES AND LIABILITY

16.1 Limited Warranty

ModMount warrants that:

  • Services will be performed in workmanlike manner consistent with industry standards
  • Modifications will be performed according to approved specifications
  • Materials and processes used will be appropriate for intended purpose
  • Work will be free from defects in workmanship for 90 days from delivery

This limited warranty is subject to our Satisfaction Guarantee process (Section 14) and does not extend to:

  • Normal wear and tear
  • Damage from misuse, abuse, neglect, or improper maintenance
  • Modifications performed by parties other than ModMount after delivery
  • Use of components outside manufacturer’s specifications
  • Damage during shipping (covered by shipping insurance if purchased)
  • Heavy Usage Patterns: Accelerated wear from intensive use significantly exceeding typical recreational shooting, such as competitive shooting (USPSA, IDPA, 3-Gun, Steel Challenge), law enforcement qualification training, or intensive training programs. Heavy usage includes repetitive holster draw cycles, high-volume dry fire practice, firing hundreds or thousands of rounds within compressed timeframes, and frequent optic removal. ModMount can identify heavy usage patterns through accelerated component wear inconsistent with recreational timelines.

16.2 No Other Warranties

EXCEPT AS EXPRESSLY STATED IN SECTION 16.1, MODMOUNT MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. MODMOUNT DOES NOT WARRANT THAT MODIFICATIONS WILL MEET CUSTOMER’S EXPECTATIONS OR THAT MODIFIED COMPONENTS WILL PERFORM IN ANY SPECIFIC MANNER.

16.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • ModMount’s total liability for any claims arising from or related to services provided shall not exceed the amount paid by customer for the specific order giving rise to the claim
  • ModMount shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to lost profits, lost data, personal injury, property damage, or loss of use
  • ModMount is not liable for damage to components during transit to or from our facility beyond the limits of shipping insurance purchased by customer

16.4 Assumption of Risk

Customer acknowledges and assumes all risks associated with:

  • Use of modified components
  • Reassembly and function testing after modifications
  • Compatibility with other aftermarket parts or accessories
  • Performance characteristics of modified components
  • Legal status of modifications in customer’s jurisdiction

16.5 Indemnification

Customer agrees to indemnify, defend, and hold harmless ModMount, its owners, officers, employees, agents, and contractors from and against any and all claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from or related to:

  • Customer’s use or misuse of modified components
  • Customer’s violation of any laws or regulations
  • Customer’s breach of these Terms
  • Customer’s failure to properly maintain, use, or store modified components
  • Claims by third parties arising from customer’s use of modified components
  • Customer’s provision of incorrect specifications or information

16.6 Insurance Recommendations

ModMount recommends customers:

  • Maintain appropriate homeowner’s or firearms insurance
  • Verify modifications comply with insurance policy terms
  • Consider additional coverage for custom or modified components
  • Review policy exclusions related to modifications

17. INTELLECTUAL PROPERTY

17.1 ModMount’s Intellectual Property

All intellectual property rights in ModMount’s:

  • Designs, patterns, and custom artwork created by ModMount
  • Processes, methods, and techniques
  • Website content including but not limited to text, images, videos, graphics, marketing materials, and documentation
  • Trademarks, service marks, and trade dress
  • Proprietary software and systems

remain the exclusive property of ModMount. Customer receives no ownership rights except as explicitly granted in Section 17.2.

17.2 Limited License to Customer

For custom designs created through Design Consultation Services:

  • Customer receives a limited, non-exclusive, non-transferable license to use design solely for specific build(s) purchased
  • Customer may not reproduce, distribute, sell, or commercialize design
  • Customer may photograph and share images of completed components for personal, non-commercial purposes
  • ModMount retains all intellectual property rights in original artwork and designs

17.3 Customer-Provided Content

By submitting logos, artwork, text, or other content:

  • Customer warrants ownership of all intellectual property rights or possession of necessary permissions
  • Customer grants ModMount license to use submitted content solely for purpose of completing customer’s order
  • Customer agrees to indemnify ModMount for any intellectual property claims arising from customer-provided content

17.4 Trademark Restrictions

Customer may not:

  • Copy, modify, or distribute ModMount’s website site content without ModMount’s written permission
  • Create social media handles suggesting affiliation with ModMount
  • Use ModMount’s trademarks, service marks, or trade dress except to accurately identify source of services received
  • Imply endorsement, partnership, or sponsorship by ModMount beyond services actually received

17.5 Portfolio and Marketing Use

ModMount reserves right to:

  • Photograph completed work for portfolio and marketing purposes
  • Use images of completed modifications on website, social media, and marketing materials
  • Reference customer testimonials and reviews in marketing materials
  • Display work at trade shows, events, or in promotional contexts

Customer may opt out of marketing use by emailing request to help@modmount.com within 72 hours of delivery.

18. DISPUTE RESOLUTION

18.1 Informal Resolution Requirement

Before initiating formal dispute resolution:

  • Customer must contact ModMount customer service in writing
  • Provide detailed description of dispute with supporting documentation
  • Allow ModMount 10 business days to investigate and respond
  • Engage in good-faith negotiations to resolve dispute

18.2 Mediation

If informal resolution fails:

  • Either party may request mediation
  • Parties will jointly select neutral mediator within 30 days
  • Mediation conducted in Lehigh County, Pennsylvania (or mutually agreed location)
  • Mediation costs shared equally
  • Each party bears own attorney fees during mediation

18.3 Binding Arbitration

If mediation fails to resolve dispute:

  • Dispute shall be resolved through binding arbitration
  • Arbitration conducted under American Arbitration Association (AAA) rules
  • Single arbitrator selected per AAA procedures
  • Arbitration held in Lehigh County, Pennsylvania
  • Arbitrator’s decision is final and binding
  • Arbitrator determines allocation of arbitration costs
  • Each party bears own attorney fees unless arbitrator orders otherwise

18.4 Small Claims Exception

Disputes under $10,000 may be brought in small claims court, bypassing mediation and arbitration.

18.5 Class Action Waiver

Customer agrees to resolve disputes individually and waives right to participate in class actions, collective actions, or representative proceedings.

18.6 Statute of Limitations

Any claims must be brought within one (1) year from date when claim accrues or be forever barred.

19. GOVERNING LAW

19.1 Applicable Law

These Terms is governed by and construed in accordance with laws of Commonwealth of Pennsylvania, without regard to conflict of law principles.

19.2 Venue and Jurisdiction

Any legal proceedings must be brought exclusively in state or federal courts located in Lehigh County, Pennsylvania. Customer consents to personal jurisdiction in Pennsylvania courts and waives any objection based on inconvenient forum.

19.3 Federal Law Compliance

All services performed in compliance with applicable federal laws including:

  • Gun Control Act of 1968
  • National Firearms Act (NFA)
  • Federal regulations governing firearm components
  • Export control regulations (ITAR/EAR)

20. GENERAL PROVISIONS

20.1 Entire Agreement

These Terms constitutes entire agreement between ModMount and Customer regarding services. It supersedes all prior oral or written agreements, understandings, representations, or communications.

20.2 Amendment

ModMount reserves right to modify these Terms at any time. Material changes will be posted on website with 30 days’ notice before taking effect. Continued use of services after changes take effect constitutes acceptance. Changes do not apply retroactively to orders placed before effective date.

20.3 Severability

If any provision found unenforceable by court of competent jurisdiction, provision will be modified to minimum extent necessary to make enforceable while preserving original intent. If modification impossible, provision will be severed and remaining provisions remain in full effect.

20.4 Waiver

ModMount’s failure to enforce any provision does not constitute waiver of right to enforce that provision or any other provision later. All waivers must be in writing and signed by authorized ModMount representative.

20.5 Force Majeure

ModMount not liable for delays or inability to perform due to events beyond reasonable control including:

  • Natural disasters
  • Pandemics or public health emergencies
  • Government actions or regulations
  • Labor disputes or strikes
  • Equipment failures or supply shortages
  • Power outages or utility failures
  • Transportation disruptions

ModMount will notify affected customers and provide updated timelines when force majeure events occur.

20.6 Assignment

Customer may not assign, transfer, or delegate rights or obligations under these Terms without ModMount’s prior written consent.

ModMount may freely assign these Terms to any successor, subsidiary, affiliate, or acquiring entity without customer consent.

20.7 Notices

All notices must be in writing and sent to:

Notices deemed delivered when sent via email or 3 business days after mailing via postal service.

20.8 Survival

The following provisions survive termination or completion of services:

  • Section 16 (Warranties and Liability)
  • Section 17 (Intellectual Property)
  • Section 18 (Dispute Resolution)
  • Section 19 (Governing Law)
  • Any payment obligations
  • Any indemnification obligations

20.9 Acknowledgment

By checking the acknowledgment box during checkout and submitting payment, customer acknowledges:

  • Has read and understands these Terms
  • Had adequate opportunity to ask questions
  • Agrees to these Terms voluntarily without duress
  • Agrees to be bound by all terms and conditions
  • Understands modifications may affect component performance and manufacturer warranties

21. CONTACT INFORMATION

For questions, concerns, or customer service, email help@modmount.com.

We look forward to serving you!

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